FAQ

[et_pb_section fb_built=”1″ _builder_version=”4.9.7″ background_color=”#FCFCFD” custom_padding=”26px||0px|||”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Q & A” module_class=”zc-heading-line” _builder_version=”3.27.4″ header_2_font=”|700||on|||||” header_2_text_align=”center” header_2_font_size=”30px” header_2_line_height=”1.1em”]

ANSWERS TO YOUR QUESTIONS

[/et_pb_text][et_pb_code _builder_version=”4.9.3″ _module_preset=”default”][/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.7″ background_color=”#FCFCFD” custom_padding=”0px||0px|”][et_pb_row _builder_version=”3.25″ custom_padding=”||0px|”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Shopping Information” _builder_version=”3.27.4″ header_2_font=”|600|||||||” header_2_text_color=”#fc5c00″ header_2_font_size=”30px” header_2_line_height=”1.1em”]

Shipping Information

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.8″]

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Typical lead time is 3-5 days on most products. If one of our product specialists says you have a special order product then the lead time may be a bit longer. Additionally, please expect delays around observed national holidays and severe weather.

[/et_pb_text][et_pb_text _builder_version=”4.4.8″]

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Typical lead time is 3-5 days on most products. If one of our product specialists says you have a special order product then the lead time may be a bit longer. Additionally, please expect delays around observed national holidays and severe weather.

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.7″ hover_enabled=”0″ sticky_enabled=”0″]

DO YOU SHIP INTERNATIONALLY?

We proudly serve all suppliers and businesses in the USA.

[/et_pb_text][et_pb_text _builder_version=”4.4.8″]

WHAT SHIPPING METHODS ARE AVAILABLE?

We work with an array of shipping companies to ensure you are always getting the best price and lead time to keep your customers happy.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.7″ background_color=”#FCFCFD” custom_padding=”0px||0px|”][et_pb_row _builder_version=”3.25″ custom_padding=”||0px|”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Payment Information” _builder_version=”3.27.4″ header_2_font=”|600|||||||” header_2_text_color=”#fc5c00″ header_2_font_size=”30px” header_2_line_height=”1.1em”]

Payment Information

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.7″]

WHAT PAYMENT METHODS ARE ACCEPTED?

Our payment options include credit and debit cards, ACH Electronic payments, wire transfer, PayPal, and more. Feel free to contact us if you have questions about payment methods.

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.7″]

IS BUYING ONLINE SAFE?

We rely on advanced, industry-recognized security safeguards to keep all of your financial data private and protected. QuickBooks Online is a VeriSign SecuredTM product. VeriSign® is the leading secure sockets layer (SSL) Certificate Authority. With password-protected login, firewall-protected servers, and the same encryption technology (128 bit SSL) used by the world’s top banks, we have the security elements in place to give you peace of mind.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.7″ background_color=”#FCFCFD” custom_padding=”0px|||”][et_pb_row _builder_version=”4.9.7″ custom_padding=”||0px|”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Orders and Returns” _builder_version=”3.27.4″ header_2_font=”|600|||||||” header_2_text_color=”#fc5c00″ header_2_font_size=”30px” header_2_line_height=”1.1em”]

Orders and Returns

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.7″]

HOW DO I PLACE AN ORDER?

You can place an order through the website by clicking on the shop now tab and adding your selection to the cart. You will then have the option to set up an account and safely add your payment details. Alternatively, our product specialists are available to assist you. Just send us an email at info@a3supply.com to set up an appointment.

[/et_pb_text][et_pb_text _builder_version=”4.9.7″ hover_enabled=”0″ sticky_enabled=”0″]

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

To place an order you must create an account and add all the mandatory information to get you set up to purchase. This information will be used to obtain credit limits, net terms, and create bulk pricing. Please provide accurate information so we can serve your business with the best rates.

If you are concerned about your private information our PayPal portal obtains, please refer to PayPal’s Consumer Privacy Notice.

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.7″]

HOW CAN I CANCEL OR CHANGE MY ORDER?

If the order has not shipped, please contact a product specialist by sending us an email at info@a3supply.com or call us at +1(833)281-2627 as soon as possible and please have the order number available.

[/et_pb_text][et_pb_text _builder_version=”4.9.7″ hover_enabled=”0″ sticky_enabled=”0″]

HOW DO I TRACK MY ORDER?

You can log into the account and select the tab for order tracking.

[/et_pb_text][et_pb_text _builder_version=”4.9.7″]

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

If any additional concerns or questions arise, you can contact us at either info@a3supply.com or +1(833)281-2627 and speak to a representative who will put you through to the right person to address your specific needs.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]